Hot Lead Identification in FaceBot helps sales teams focus on the opportunities that deserve attention first.

Instead of manually reviewing every conversation in the pipeline, FaceBot uses AI-powered lead quality data to surface high-intent opportunities in a dedicated Hot Leads panel inside the Leads workspace.

When a lead reaches a Lead Quality Index of 90% or higher, FaceBot identifies it as a Hot Lead so your team can act faster and avoid letting strong opportunities get buried in the wider pipeline.

What is Hot Lead Identification in FaceBot?

Hot Lead Identification is a prioritization capability built into FaceBot's Leads workspace.

It uses AI Lead Quality Index data to create a focused list of high-priority opportunities, giving sales representatives and managers a quick way to identify leads that show strong buying signals.

Each Hot Lead can include useful sales context such as:

  • Lead name
  • Phone and email
  • Lead status
  • Communication channel, such as WhatsApp or Email
  • Lead Quality Index
  • Agent Follow-Up state
  • Media Request state

What qualifies as a Hot Lead?

In FaceBot, a lead is treated as a Hot Lead when its Lead Quality Index reaches 90% or higher.

This threshold creates a consistent way for the team to identify high-priority opportunities without relying entirely on manual judgment.

The Hot Leads panel does not replace the full lead queue. It acts as a focused prioritization layer on top of the complete sales pipeline.

Why Hot Lead Identification matters

When sales teams manage a large number of conversations, strong opportunities can easily get lost among lower-priority inquiries.

FaceBot helps solve this by making high-quality leads immediately visible.

  • Faster prioritization: Start with leads showing the strongest quality signals.
  • Clearer daily workflow: Give managers and representatives a shared priority list.
  • Less manual review: Avoid opening every conversation just to determine which leads look strongest.
  • Better follow-up timing: Keep high-intent opportunities visible when quick action matters.
  • More consistent decisions: Use the same Lead Quality Index threshold across the sales team.

How Hot Lead Identification works

1. FaceBot analyzes lead quality

FaceBot stores AI-generated lead quality information inside each lead record.

This intelligence can include:

  • Overall lead quality score
  • Quality tier
  • Estimated conversion probability
  • Supporting lead intelligence

2. FaceBot calculates the Lead Quality Index

Lead quality is represented as a percentage through the Lead Quality Index.

This creates a simple and consistent format for comparing opportunities across the pipeline.

3. The 90% Hot Lead threshold is applied

When a lead reaches a Lead Quality Index of 90% or higher, it becomes eligible for the Hot Leads view.

This allows the sales team to focus on a smaller set of stronger opportunities without losing access to the rest of the pipeline.

4. Hot Leads appear in a dedicated panel

The Leads workspace includes a dedicated Hot Leads panel that displays qualifying opportunities.

The panel supports pagination, allowing teams to continue reviewing priority leads as the list grows.

If no current lead meets the 90% threshold, FaceBot shows a clear empty state instead of forcing users to create manual filters.

5. The Hot Leads view stays current

As lead snapshots and conversation activity are updated, FaceBot can refresh lead intelligence so the Hot Leads view reflects the latest available information.

This helps the priority list stay aligned with changing customer activity.

How to use Hot Lead Identification in FaceBot

  1. Open Leads: Go to the Leads workspace from the FaceBot navigation.
  2. Review the Hot Leads panel: Check the dedicated priority list for leads with a Lead Quality Index of 90% or higher.
  3. Check lead quality: Review the percentage score and supporting lead context.
  4. Review status and channel: Check the lead stage and whether the opportunity is connected to WhatsApp or Email.
  5. Open the lead: Review the full lead detail workspace for intelligence, profile information, conversation context, and history.
  6. Take action: Update status, continue the conversation, complete Agent Follow-Up, or handle a Media Request.
  7. Refresh when needed: Use the Leads refresh controls when you need the latest aggregate and Hot Lead information.

What information helps prioritize Hot Leads?

Hot Lead Identification starts with Lead Quality Index, but sales teams can also review additional lead signals before deciding what to do next.

  • Lead Quality Index: The primary quality percentage used for Hot Lead qualification.
  • Lead status: Shows the current position of the opportunity in the pipeline.
  • Name, phone, and email: Core contact details for follow-up.
  • Channel context: Shows whether the lead is connected to WhatsApp, Email, or available communication context.
  • Agent Follow-Up: Indicates whether a human follow-up is still required.
  • Media Request: Shows whether requested material still needs to be sent.

Lead statuses used in FaceBot

Hot Leads remain part of the normal FaceBot sales pipeline and can use the same lead statuses as other opportunities.

  • New
  • Interested
  • Pricing
  • Objection
  • Negotiation
  • Meeting Scheduled
  • Closed Won
  • Closed Lost
  • Not Responded
  • Asked for Meeting
  • Customer
  • Deal Closed
  • Dismissed
  • Pending

Who should use Hot Lead Identification?

Sales representatives

Reps can begin with high-quality opportunities instead of reviewing the entire lead queue from top to bottom.

Sales managers

Managers can use Hot Leads as a shared priority view for assigning attention and monitoring stronger opportunities.

Founders and business owners

Smaller teams handling sales directly can quickly identify which conversations may deserve immediate attention.

Teams managing WhatsApp and Email leads

Hot Lead Identification works with the shared FaceBot lead workspace, allowing teams to prioritize leads across supported communication channels.

Example: prioritizing a busy sales pipeline

A sales manager starts the day with dozens of active leads in FaceBot.

Instead of reviewing every opportunity individually, the manager opens the Hot Leads panel and sees six leads above the 90% Lead Quality Index threshold.

The first lead has a 95% quality score and an active Agent Follow-Up requirement.

The manager opens the lead, reviews the conversation context, checks the current status, and assigns immediate follow-up.

A second Hot Lead has an outstanding Media Request. The sales representative sends the requested information and marks the request as completed.

A third lead has moved further through the sales process, so the representative updates its status after the conversation.

By starting with Hot Leads, the team works the strongest opportunities first while still keeping the full pipeline available for ongoing sales activity.

How Hot Leads connect with other FaceBot features

Leads Workspace

Hot Lead Identification lives directly inside the Leads workspace and works as a priority layer over the complete lead queue.

Dashboard Command Center

FaceBot can surface Hot Lead counts and recent high-priority opportunities through dashboard lead metrics.

AI Chats

As conversations are processed and lead snapshots change, updated intelligence can affect which opportunities qualify as Hot Leads.

Automation

FaceBot Automation can use lead quality thresholds together with inactivity rules for follow-up scenarios such as Silent Buyer Follow-Ups.

Email and WhatsApp lead context

Lead records can carry communication channel context, allowing sales teams to continue follow-up through the relevant workspace.

Access and team visibility

Hot Lead Identification follows the same entitlement and access rules as FaceBot Leads.

The Leads feature must be available within the active package.

Team members can also be restricted to opportunities associated with their assigned products, services, or items.

This means Hot Lead visibility respects the same workspace access rules as the wider lead pipeline.

Best practices for working with Hot Leads

  • Review Hot Leads first: Start each sales session with the 90%+ priority queue.
  • Do not rely on score alone: Review status, conversation context, follow-up requirements, and customer information before acting.
  • Keep lead statuses current: Accurate stages make the overall pipeline easier to understand.
  • Complete follow-up quickly: A high Lead Quality Index is most valuable when the sales team acts on it.
  • Resolve Media Requests: Requested information can become an important blocker if left incomplete.
  • Watch urgency cues: Combine lead quality with follow-up and overdue signals when deciding what to work on first.
  • Pair Hot Leads with Automation: Use follow-up rules for qualified leads that become inactive.
  • Review the full queue as well: A lead below 90% can still become valuable as new conversation activity arrives.

Frequently asked questions

What is a Hot Lead in FaceBot?

A Hot Lead is a lead with a Lead Quality Index of 90% or higher.

Are all leads displayed in the Hot Leads panel?

No. Only leads that meet the 90% or higher quality threshold appear in the dedicated Hot Leads view.

What happens to leads below 90%?

They remain available in the normal Leads workspace and can still be opened, managed, updated, and followed up.

Can a lead become a Hot Lead later?

Yes. As lead intelligence and conversation activity are updated, a lead's quality information can change and it may later meet the Hot Lead threshold.

Does Hot Lead Identification only work with WhatsApp?

No. FaceBot lead records can include WhatsApp and Email channel context, while Hot Lead qualification is based on lead quality data in the shared lead workspace.

What happens if there are no Hot Leads?

FaceBot shows an empty state when no current lead meets the 90% Lead Quality Index threshold.

Can Hot Lead scoring be used with automation?

FaceBot Automation can use lead quality thresholds and inactivity conditions as part of follow-up workflows for qualified leads.

Can every team member see all Hot Leads?

No. Visibility can be scoped according to the products, services, or items assigned to each team member.

Focus on stronger opportunities first

Hot Lead Identification gives sales teams a simple way to turn lead intelligence into daily action.

By automatically surfacing leads with a Lead Quality Index of 90% or higher, FaceBot helps teams identify stronger opportunities without manually reviewing the entire pipeline first.

The result is a more focused sales workflow: see the strongest leads, understand the context, and take the next action faster.

Related FaceBot features

  • Leads Workspace
  • AI Lead Scoring & Lead Quality Index
  • Dashboard Command Center
  • AI Chats
  • Automation Follow-Up Rules
  • Email Marketing Workspace
  • Team Access & Lead Visibility